Cloud Chat 3 – A Comprehensive Guide to Self-Hosted Live Support Chat for Business
Cloud Chat 3 is a self-hosted live support chat solution that can help businesses improve their customer support experience. In this article, we’ll provide a comprehensive guide to Cloud Chat 3 and its benefits.
What is Cloud Chat 3?
Cloud Chat 3 is a self-hosted live support chat software that allows businesses to chat with their customers in real-time. It is an open-source platform that can be installed on your own server. Cloud Chat 3 offers a wide range of features, including chat history, file sharing, offline messages, visitor tracking, and more. With Cloud Chat 3, businesses can provide quick and efficient customer support and increase customer satisfaction.
Benefits of Using Cloud Chat 3
-
Improved Customer Support Experience: With Cloud Chat 3, businesses can provide real-time support to their customers, improving the customer support experience. Customers can get their queries answered quickly, resulting in higher customer satisfaction rates.
-
Cost-Effective: Cloud Chat 3 is a self-hosted solution, which means there are no ongoing subscription fees. This makes it a cost-effective solution for businesses of all sizes.
-
Customizable: Cloud Chat 3 is an open-source platform, which means that businesses can customize it to meet their specific needs. This includes changing the chat interface, adding custom fields, and more.
-
Secure: Since Cloud Chat 3 is self-hosted, businesses have complete control over their data. This means that sensitive customer information is not stored on third-party servers, providing added security.
Getting Started with Cloud Chat 3
To get started with Cloud Chat 3, you will need to install it on your own server. The installation process is relatively simple and can be completed within a few minutes. Once installed, you can customize the chat interface to match your brand’s look and feel.
Features of Cloud Chat 3
Chat History
Cloud Chat 3 stores chat history, allowing businesses to review previous conversations with customers. This feature can help businesses identify recurring issues and improve their customer support.
File Sharing
Cloud Chat 3 allows businesses to share files with their customers during a chat session. This feature can be particularly useful for technical support queries where screenshots or other files may need to be shared.
Offline Messages
Cloud Chat 3 allows customers to send offline messages when support agents are not available. This ensures that customer queries are not missed and can be addressed promptly.
Visitor Tracking
Cloud Chat 3 provides visitor tracking, allowing businesses to track their website visitors’ behavior. This can help businesses identify potential leads and provide proactive customer support.
Conclusion
Cloud Chat 3 is a self-hosted live support chat software that can help businesses improve their customer support experience. It offers a range of features, including chat history, file sharing, offline messages, and visitor tracking. With Cloud Chat 3, businesses can provide quick and efficient customer support, resulting in higher customer satisfaction rates. If you’re looking for a cost-effective and customizable live chat solution, Cloud Chat 3 is definitely worth considering.
The one and only fully Live Support Chat SaaS Solution
We have been working hard the last 3 Years to build the one and only fully SaaS Live Support Solution which can handle a lot of customers, fully integrated client management and billing system, super easy to use and install.
Run your own live chat hosted server. Modern, fast and optimised for all devices. The only thing you have to do is Marketing.
Cloud Chat 3 Server comes with a Live Chat Server, Sign Up page, Administration panel and an included ticketing/news system. All you need is included.
Fully automated process from sign up to billing. Pure vanilla Javascript on the front end, zero conflict and fast. The BEST self-hosted live chat solution on the world wide web.
Free access to our native iOS and Android apps that connect to your installation. Change login skins to suit your design, your clients receive push notifications on new clients or messages.
For a little fee we create your personal desktop apps for Windows, MacOS and Linux.
Start your own business with Cloud Chat 3.
The software contains
- Adminsitration panel (source code)
- Live Chat Software (source code)
- Free access to the native iOS and Android Apps on the App Stores (source code not included).
Optional
- Native Desktop Apps custom made with your icon.
- iOS and Android source code for publishing under your company name.
Can I customize the chat interface?
Yes, Cloud Chat 3 is a customizable platform, and you can change the chat interface to match your brand’s look and feel.
Is Cloud Chat 3 secure?
Yes, Cloud Chat 3 is a self-hosted solution, which means that businesses have complete control over their data, ensuring added security.
Can I track my website visitors with Cloud Chat 3?
Yes, Cloud Chat 3 provides visitor tracking, allowing businesses to track their website visitors’ behavior and identify potential leads.
Is Cloud Chat 3 suitable for businesses of all sizes?
Yes, Cloud Chat 3 is a cost-effective solution that can be customized to meet the needs of businesses of all sizes.
You must log in to submit a review.
