inTouch – Laravel Support Ticket Management System
Are you struggling with managing support tickets for your business? Keeping track of customer requests can be overwhelming, but with inTouch – Laravel Support Ticket Management System, you can simplify the process and streamline your support operations. This article will guide you through the features and benefits of using inTouch for your business.
Introduction to inTouch
inTouch is a web-based support ticket management system built on the Laravel PHP framework. It provides a user-friendly interface for managing support requests, ensuring that no customer issue goes unresolved. With inTouch, you can centralize all your support requests and easily collaborate with your team to provide timely and efficient customer service.
Features of inTouch
User-Friendly Interface
inTouch provides a simple and intuitive user interface that makes it easy for customers to submit support requests. The system is designed to minimize the number of steps required to create a ticket, ensuring that the process is as smooth as possible for your customers.
Email Integration
inTouch supports email integration, which means that customers can submit support requests via email. The system automatically creates a new ticket for each email received, eliminating the need for manual ticket creation.
Automated Responses
With inTouch, you can set up automated responses to customer support requests. This feature allows you to send a confirmation email to customers, letting them know that their request has been received and is being processed.
Ticket Status Tracking
inTouch provides a ticket status tracking system that lets you keep track of the progress of each support request. You can assign tickets to specific team members and set deadlines for resolution, ensuring that each ticket is handled promptly.
Knowledge Base
inTouch provides a knowledge base that allows you to create and publish support articles for your customers. This feature can help reduce the number of support requests by providing customers with self-service support options.
Reports and Analytics
inTouch provides powerful reporting and analytics tools that help you track the performance of your support team. You can generate reports on the number of tickets opened and resolved, average response time, and other metrics, enabling you to identify areas for improvement.
Benefits of Using inTouch
Improved Customer Satisfaction
With inTouch, you can provide timely and efficient customer service, ensuring that all support requests are handled promptly. This can lead to improved customer satisfaction and loyalty, which can have a positive impact on your business.
Increased Efficiency
inTouch can help streamline your support operations, enabling your team to handle support requests more efficiently. The system automates many tasks, such as ticket creation and response emails, freeing up your team to focus on resolving support issues.
Reduced Costs
By using inTouch to centralize your support operations, you can reduce the cost of managing support requests. The system can help reduce the number of support requests by providing customers with self-service options, which can reduce the workload on your support team.
Better Collaboration
inTouch enables your team to collaborate more effectively on support requests. You can assign tickets to specific team members, set deadlines, and track the progress of each ticket, ensuring that everyone is on the same page.
Getting Started with inTouch
Getting started with inTouch is easy. Simply sign up for an account on the inTouch website, and you’ll be up and running in no time. The system is easy to use, and there are plenty of resources available to help you get started, including documentation and video tutorials.
Conclusion
inTouch – Laravel Support Ticket Management System is a powerful tool for managing support requests. The system provides a user-friendly interface, email integration, automated responses, ticket status tracking, a knowledge base, and powerful reporting and analytics tools. By using inTouch, you can improve customer satisfaction, increase efficiency, reduce costs, and enable better collaboration within your support team. Getting started with inTouch is easy, and with the system’s many features and benefits, it can be a game-changer for your business’s support operations.
Admin:
URL:Click Here
Username: admin@mediacity.co.in
Password: 12345678
Developer:
URL:Click Here
Username: developer@mediacity.co.in
Password: 12345678
User:
URL:Click Here
Username: user@mediacity.co.in
Password: 12345678
Username: customer@mediacity.co.in
Password: 12345678
Key Features
- Responsive Design
- Envato/ Themeforest marketplace product support.
- Envato/ Themeforest purchase code verification / Support expiry check.
- Create unlimited Categories, Subcategories
- Create unlimited products.
- Create unlimited paid services for products
- Ticket System with replies option.
- Todo board and Task management just like trello.
- Rating option for developers.
- Custom roles option and comes with pre define roles : Admin, Support Team, Developer, User.
- Assign multiple developers / support team to ticket.
- Store Client server details.
- Create Unlimited marketplace.
- 6 step easy installation.
- Create custom order as well as paid orders.
- Dashboard with revenue chart, user distribution chart, user registration chart.
- Exclusive three Dashboard-Admin Dashboard, Developer Dashboard, Customer Dashboard.
- Payment Gateways – Manual Bank Transfer, Paypal.
- Indian Payment Gateways – Razorpay, PayTM.
- Site Settings, Mail settings , API settings.
- Create Custom Social Icons.
- Bank settings with account type support.
- SEO settings.
- Create unlimited custom pages.
- Report (Daily, Product wise , All reports).
- Product gallery.
- Database backup create and download.
- Mail Setting through Admin
- Social Login – Facebook, Gitlab, Google, Envato
- Notifications
- Blog.
- FAQ’s.
- User Payment history.
- User My Products.
- User My tickets.
- User My Services.
- Google Analytics .
- Facebook Pixel.
- Testimonials.
- Contact Us Page.
- Welcome email on registration.
- Captcha on Signup.
- Bootstrap 4.6 Framework.
- Smooth Transition Effects.
- Font Awesome Icons.
- Feather Icons.
- Documentation Include.
- Purely sanitized code to prevent XSS attack.
- Clean Code and Clean Design.
- Menu Setting.
- Based on 1170px grid.
- Unique and Exclusive Idea.
- Unique and Creative Project.
Server Requirements
You will need to make sure your server meets the following requirements:
PHP 7.4.15+, MySQL = 5.7.23+
Note: Any media – Images, icons or logos used in previews are not included in this item and you need to contact
authors to get permission in case you want to use them in your commercial or non-commercial projects. Read help file for
more details after you purchase the template.
Can I customize the inTouch interface to match my brand’s look and feel?
Yes, inTouch allows you to customize the interface with your brand’s colors and logo.
How secure is inTouch?
inTouch uses industry-standard encryption and security practices to protect your data and ensure the system’s security.
Can I integrate inTouch with other software systems?
Yes, inTouch provides APIs that allow you to integrate the system with other software systems, such as your CRM or ERP.
Is inTouch suitable for small businesses?
Yes, inTouch is suitable for businesses of all sizes, from small startups to large enterprises. The system’s user-friendly interface and affordable pricing make it accessible to businesses of all sizes.
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