Support Ticket Management System for WordPress

  • Description
  • FAQ
  • Screenshots
  • DEMO
  • Updates & Support

Convert your WordPress into Absolutely Practical Fortify Price tag Lend a hand Control Machine and toughen your consumers like a Professional.

Plugin Demo:

Entrance Finish Demo: Click on Right here for Entrance finish demo
Consumer Account:-     Username: consumer     Password: demo
Agent Account:-     Username: agent     Password: demo

Again Finish Demo: Click on Right here for Again finish demo
Backend Account:-     Username: demo     Password: demo

Options:

Complicated Price tag Control

Organize your consumer’s toughen requests like a professional the usage of this price tag control gadget. This plugin is in-built a fashion that any corporate irrespective of how small or giant can use it.

Create Limitless Agent Accounts

Create limitless selection of brokers, Agent directors and agent teams with none restrictions and additional bills. No want to pay on in keeping with agent foundation to all of the expensives lend a hand table products and services.

Graphical Illustration

Constitute all of the studies and knowledge graphically and analyse your products and services like a professional. More than a few statistics referring to tickets, brokers, teams, feedbacks, scores, shoppers and so on. can also be view graphically with this plugin.

Create Agent Teams

Organize your brokers by way of developing agent teams. Agent Teams can also be mapped with price tag subjects. Ticekts can also be assigned to agent teams or staff admins for more uncomplicated price tag allocation. Make teams of various deparments and map them with price tag subjects for sooner and more uncomplicated price tag processing. You’ll achieve this a lot more with this selection.

Person Comments Module

As soon as a price tag is solved, you’ll ship a electronic mail on your person, inquiring for comments at the toughen won. The person can go away a score and comments remark.

E-mail Notifications

More than a few electronic mail notifications are despatched without delay from the plugin at more than a few levels of price tag. E-mail notifications are despatched each to web page admin and price tag writer at more than a few issues of interactions. All of the emails despatched can also be configured from the plugin settings panel.

Mechanically Assign Brokers

You’ll robotically assign brokers as quickly because the tickets are created and thus save lot of time and trouble. Brokers can also be assigned robotically the usage of more than a few strategies as in keeping with your corporate or product requirement. You’ll select to assign price tag to any agent, agent staff, agent admin or staff admin as in keeping with your wishes. You’ll even assign tickets in loop order or can assign price tag with agent with lowest selection of tickets. This manner you’ll divide paintings simply and similarly amongst your brokers. You’ll even map price tag subject with agent teams and assign according to decided on price tag subject. There’s some a lot more this selection can do to make your existence simple whilst managing tickets.

Person Login & Registration Module

Any person can sign up, login and reset password out of your website online the usage of this module. Right kind electronic mail verification is completed earlier than activating person account. A shopper or agent each can organize their tickets after login on web page.

Multi Stage Price tag subject control

All of the tickets created are classified by way of an issue. You’ll create subjects in multi stage heirarchy. Subjects can also be mapped with agent teams and will thus serving to in auto assign tickets according to subjects.

Map Agent Teams & Price tag subjects

Map price tag subject with agent teams and auto assign tickets to agent teams according to decided on price tag subject. This is helping in assigning the tickets on your brokers rapid and correctly. You’ll organize and save so much a time and trouble the usage of the module.

Multilingual – Translation In a position

This plugin can also be translated in any lanaguage. Right kind translation recordsdata in .po and .mo layout are integrated within the bundle. You’ll translate the plugin in any language of your want.

Multisite Appropriate

This plugin is multisite appropriate. It will probably put in for my part on each and every web page to your multisite community.

Price tag Checklist and Sorting

The price tag list module is helping in detailed view of all tickets in a single position. Tickets can also be taken care of according to more than a few columns in ascending and descending order.

Consumer can answer without delay from his/her E-mail account

Your shoppers can without delay respond to the price tag from the e-mail itself, with out visiting the website online. Price tag Remark / answer can also be completed from the web page in addition to from electronic mail. IMAP settings are configured on this plugin and replies can also be fetched out of your electronic mail account. Additionally electronic mail attachments can also be fetched and saved in conjunction with remark on your website online.

Auto Shut Tickets

Solved tickets can also be marked as closed robotically after a undeniable time frame. Time can also be configured from plugin settings panel.

FAQ module

There’s an in-built FAQ (often requested questions) module built-in on this plugin. You’ll create query and solutions comparable on your product or web page and show them to any customer to your web page. In case if the person isn’t in a position to search out correct solution he/she is in search of from this FAQ phase, then he/she will be able to create a brand new price tag inquiring for toughen to your web page.

More than a few Person Roles

More than a few person roles are built-in on this plugin for higher categorization and person control. Consumer, Brokers, Agent Admins are other person roles that may be assigned to a person. Agent staff admin will also be controlled after developing an agent staff.

IMAP integration

This plugin additionally comes with a function to obtain electronic mail answer as price tag feedback. Method a price tag writer can respond to a electronic mail and it’s going to be saved as remark within the gadget.You’ll configure your electronic mail account IMAP settings securely on this plugin.

Detailed Documentation

Really well evolved and detailed documentation is integrated within the bundle. All of the options and steps are with correct screenshots. In case of any doubts, you’ll at all times seek advice from the documentation.

Well timed and Skilled Fortify

We offer skilled and high quality buyer toughen with this plugin. You’ll at all times touch us for any more inquiry or queries.

Updates:

Model 1.5 – twenty ninth Mar 2022

  • UPDATE: Got rid of unused code.
  • UPDATE: WordPress 5.9.x appropriate

Model 1.4 – sixteenth Aug 2021

  • UPDATE: Got rid of unused code.
  • UPDATE: Changed .click on() occasions with .on() occasions.
  • UPDATE: WordPress 5.8.x appropriate

Model 1.3 – 06th March 2021

  • UPDATE: ACTIVATIONLINK placeholder changed with VERIFICATIONLINK in plugin choices panel.
  • UPDATE: Fastened electronic mail settings tab save settings factor.
  • UPDATE: WordPress 5.6.x appropriate

Model 1.2 – 09th June 2019

  • UPDATE: Made price tag checklist web page responsive.
  • UPDATE: Made price tag view web page responsive.
  • UPDATE: Minified plugin css document for sooner loading
  • UPDATE: Made plugin css cell responsive.
  • UPDATE: WordPress 5.2.x appropriate

Model 1.1 – 03rd June 2018

  • UPDATE: Below tickets > meta field – disabled developer mode
  • SOLVED: Login Shape at all times displayed on most sensible of web page factor
  • SOLVED: Menu disappearing factor on toughen price tag settings tab in admin panel
  • UPDATE: Multisite compatibility examined on a community
  • UPDATE: Demo content material document to create pages with all shortcodes generated once more.

Model 1.0 – Preliminary Free up – 20 Might 18

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