Version V.3.1 - Update  18th-March-2023. 
Updates : 
1. Intigrated Open AI Chat GPT in the application. list of the pages where chat gpt is integrated are canned response, email templates,custom notifications, articles, faq’s, announcements and custom pages.
2. Email-to-ticket is updated with file-attachments. Now, users can create email-to-ticket with file attachments.
3. Now, we can create an announcement where we get to choose two colours that apply. 
4. The announcement placement and UI also changed to the bottom of the page.
5. Added a new feature, where admin panel users can see all the previous tickets of a specific users. This is integrated in ticket view page and customers list.
6. Superadmin can now edit all the details of the employee.
7. Customers registered through social accounts can now add password to their account and login through customer login form.
8. Added the name of the language that you are translating in language translations page.
9. Now customer are restricted from changing their usernames.
10. Improved the process of verifying an unverified customer.
11. Now superadmin can edit and delete all replies of employees.
12. SuperAdmin can edit all details of employees, like country, timezone and profile picture.
13. Admin panel users can now edit their profile directly in profile section.
14. Now SuperAdmin or Employees with customer access can flag any customer (violated user). And this will visible in ticket view page also in customer details card.
15. Major improvements made to Ticket-To-Article. Now while creating ticket-to-article, user can select the desired comments for the article.
16. When a customer is registered with custom fields, all the custom fields are now shown in customer details page customer profile page.
17. New alert added for SuperAdmin, if SMTP settings are not configured in the application.
18. New alert added for SuperAdmin, if Cronjob settings are not configured in the application.
19. UI fixes.
20. Some Bug fixes.
21. Improved application security.
22. Envato users only: Purchase code encryption issue is resolved.
More....

Version V.3.0 - Update  03rd- February-2023. 
Updates : 
1. OTP-based guest email verification.
2. The names of employees working on a ticket will be visible to other employees.
3. Announcements with a customizable first day of the week.
4. A new section "Assign Activity" is added in ticket information page where complete "Ticket-Timeline" or "Ticket-History" is available.
5. Added only Social Logins page.
6. Rating Page for users after the ticket is closed.
7. Reset Employee Passwords in the Admin Panel.
8. The application's maintenance mode has been updated. 
9. "Customer Login" and "Customer Registration" Enable/Disable Toggle has been added to the Admin Panel.
10. Notification sound on every notification for admin panel users and customers.
11. Employees will now get e-mails regarding each ticket.
12. Create Canned Responses for faster replies with dynamic variables.
13. Multiple Super Admins can now be created.
14. Designating different dashboards for various employees.
15. Employees can now "Self assign" a ticket.
16. Assign a single ticket to multiple employees.
17. Send an email and notification the administrator and employee when a ticket is assigned, closed, overdue, or on hold.
18. Added a print-ticket option to the customer panel and export as a pdf.
19. No access to the application using a fake e-mail(Spam email security improved).
20. Suspended tickets go into disabled mode until they are un-suspended.
21. The "Trashed Tickets" menu is added to the admin panel with auto delete.
22. Ticket-To-Article conversion feature added to employees' and admin panel.
23. Added a Clear Cache button to the Admin Dashboard. 
24. Custom fields have been added to the create ticket and registration pages.
25. Live notifications for Admin, Employees, & Customers.
26. CC option for tickets while creating tickets.
27. Deleting inactive customers after a fixed time-period(by admin).
28. Assigned tickets or self-assigned tickets are not accessible by other employees.
29. Captcha enabled admin login has been added. 
30. Departments menu added to the admin dashboard.
31. Importing Customers' List to the Application
32. The application includes an in-built language converter with LTR and RTL converter. (Manual Languages removed from previous update)
33. Business Hours or Support Hours is now displayed on customer panel.
34. Updated reports page with two new charts(Ticket priority chart, Knowledge-Base chart) and added Ratings for Employees. 
35. Admin can delete employee ratings given by customer. 
36. Time on admin dashboard will change dynamically now. 
37. Limited Characters in "Ticket Title" in "Create Ticket".
38. Support-Team Name Privacy.
39. Skip rating page link for customers if needed.
40. Summer note text in the ticket reply page will be saved until replied.
41. Announcement can now be added only on specific day/days of the week.
42. Admin can decide to whom they want to show the announcement (registered, non-registered, and all users). 
43. Added purchase code encryption (Envato only).
44. Users with the role Super admin can edit recent replies of other employees.
45. Ticket attachments now have a new view & with view & download buttons.
46. Article views count can be hidden.
47. Now Admin can restrict customers from creating multiple tickets.
48. Admins can restrict their customers from replying to ticket continuously.
49. An email will be sent to super admin when a note is added to the ticket.
50. Added all the Envato settings under Envato menu.
51. Files uploaded while creating a ticket or in ticket conversation have a default view, with view and download buttons.
52. Added customer ticket delete permission in ticket settings.
53. Side-menu to Icon-Side-Menu toggle has been added to the Admin Panel
54. Added Domain list to security settings in admin panel to block or allow specific domain emails.
55. Documentation is updated.

|| SECURITY UPDATES ||

56. Customer Ticket URL is protected.
57. Guest Ticket URL is protected.
58. Tickets' attachments are also protected.
59. Localhost installation is blocked.

|| IMPROVEMENTS ||

60. "Feature Box" in "Landing Page Settings" has a new feature of including a URL to the feature box.
61. The ability to auto-generate passwords in the profile settings page for both the Employee and user panels has been added.
62. The Category Delete option is added. A category can now be deleted.
63. The Delete-Group option is added in the groups list. The specific group can now be deleted.
64. The Cookie image is added (the Cookie notice is implemented with the image).
65. Answered tickets gets a background colour of green in the Admin and Customer panels respectively. Un-answered tickets are as usual with the default theme background.
66. Implemented "Country" list in the customer profile section.
67. "Time Zone" List implemented in the Customer Profile Section.
68. "Notification" delete feature is added in the Notifications section.
69. The UI on the Login, Register, and Forgot Password pages has been updated. The Captcha UI was also updated.
70. A new page(All-Notifications) is designed for customers to see all their notifications, just like admins and employees.
71. The user interface on the All-Notifications page has been updated. Day-wise notification grouping is also implemented. The status of the tickets is also visible in the All-Notifications page. The manual filter option is also added to fetch the ticket based on status, and manual search is also integrated.
72. FAQs with "Group Title" are implemented.
73. "Delete-ticket" button added to the Ticket-Information page.
74. Customers can delete their profiles themselves. The Admin controls whether or not customers can delete their profiles.
75. If the guest closes the ticket window/tab (in progress/closed/on-hold), to get access to that ticket again, the guest requires an OTP to unlock the ticket page(same guest). Guest OTP Authentication is implemented to view the ticket.
76. UI in the Create Role & Permissions page is changed completely. Permissions are grouped based on the parent menu.
77. In edit employee details, if role selected is super admin, by default Admin Dashboard will be selected.
78. When the category is changed from the ticket view page, a mail is sent to the group members assigned to that category.
79. Updated date and time format in ticket conversations for admin panel users only.
80. Blocked installation on local machines. Now you cannot use application on localhost.
81. The application will now work with and without www.
82. Added a bunch of new permissions in the roles and permissions page.
83. Announcement UI on the landing, login and register pages is updated.
84. Minor changes in the Captcha Settings page.
85. Ticket notes added by any employee can be deleted by the Super admin.
86. Captcha settings page is updated.
87. Minor UI fixes.
88. Minor bug fixes.

Version V.1.2.2 - Update  10th-August-2022. 
Updates : 
1. IMPORTANT UPDATE : A few files were updated in order to improve the security of our "Uhelp" application.

Version V.1.2.1 - Update  29th-April-2022. 
Updates : 
1. Update: On the Email to tickets page, IMAP Password field updated. Visible to hidden format. 
2. Update: On the Email setting page, Mail Password field updated. Visible to hidden format. 
3. Update: On General Setting page, Select time format is updated.
4. Update: Language dropdown style updated.
5. Gender field is removed.
6. Minor bugs are fixed.
7. Added: Two more language is added (vietnamese and czech).

Version V.1.2 - Update  27th-April-2022. 
Updates : 

1. Added: A new menu "Categories" with two sub-menus, "category" and "subcategory", are added in the Admin Panel (New Feature).
2. Added: A New "Create Page" Button is added in" Pages" page.
3. Added: A New "Delete icon" Button is added in" Pages" page.
4. Added: A New Section added in "General Setting" terms of service custom "Page URL" .
5. Added: A New Section added in "General Setting" custom "Global Date & Time" format.
6. Added: A new function is added named "Envato Expired On".
7. Added: A new function is added named "Purchase code enable to agent".
8. Added: A new function is added named "Default Login".
9. Updated: In "Admin Panel/App Setting/Social Logins & Secruity Setting"  design view is updated.
10. Implemented: In Category Page is implemented in modalpopup
11. Implemented: Guest Ticket is implemented, when guestuser to create a ticket it will send a otp to request email
12. Updated: The article url is changed to seo-friendly.
13. Updated: The category url is changed to seo-friendly.
14. Added: The "Max File Upload" option has been added to the ticket settings page.
15. Added: Five more languages is added to the language list.
16. Added: One more email template is added to the email template page with the name "Guest Verification".
17. Added: On the category list page, one more column is added to the table list.
18. Added: On the sticky, a ticket for guest viewing was applied.
19. Added: On the sticky, a ticket for Customer viewing was applied.
20. Added: On the customer panel in the ticket view page, Added a new button named "Create Ticket." 
21. Added: Create a ticket-related page and add article page. Your data will be stored locally.
22. Updated: Documentation
23. Fixed: Minor UI Issues Fixed

Version V.1 - Update  18th-March-2022. 
Updates : 
1. Added: A new menu "Envato" with two sub-menus, "Envato API Token" and "Envato License Verification", are added in the Admin Panel (New Feature).
2. Added: A new menu "App Info" with a sub-menu "App Purchase Code" has been added in the Admin Panel (New Feature).
3. Added: Added Canned Responses in the Admin Panel (New Feature).
4. Added: A New "Envato Api Assign" Button is added in" Category List" page.
5. Added: On the "Ticket View" page of the Customer Panel, Added a "solved" radio button feature (New Feature).
6. Added: Added a "Private Mode" radio check box in the Admin Panel/knowledge/Articles, "New Article" and "Edit Article" pages (New Feature).
7. Added: Added "Private Mode" radio check box and "Status" switch in Admin Panel/Landing Page Settings/FAQ's, "Add New FAQ" and "Edit FAQ" pop-up pages (New Feature).
8. Added: Eight ( more language are added : Danish, French, German, Hindi, Portuguese, Russian, Spanish, and Turkish
9. Updated: In Admin Panel/App Setting/General Setting, the "App Title & Logos" section design view is updated.
10. Updated: Documentation
11. Fixed: Group List bug in Admin Panel/Groups
12. Fixed: Minor UI Issues Fixed