Uhelp – The Comprehensive Helpdesk Support Ticketing System
Uhelp is comprehensive helpdesk support ticketing system that provides businesses with all the tools they need to deliver exceptional customer support.
The first thing a customer encounters when they have a problem with a product or service is customer support. Therefore, providing prompt and efficient customer support is essential for any business that wants to build a loyal customer base. However, it can be challenging to manage customer support requests, prioritize them, and respond to them promptly. This is where helpdesk support ticketing systems come in handy.
What is Uhelp?
Uhelp is a cloud-based helpdesk support ticketing system that helps businesses provide top-notch customer support. The software allows businesses to manage customer support requests, prioritize them, and respond to them promptly. It provides a comprehensive set of tools for businesses to deliver exceptional customer support, including ticket management, knowledge base, live chat, and reporting.
Features of Uhelp
Uhelp’s ticket management system allows businesses to manage customer support requests efficiently. The software automatically assigns tickets to the appropriate team member based on the issue’s severity, priority, and skill set. It also allows team members to collaborate and communicate with each other on the ticket, ensuring quick resolution.
Uhelp’s knowledge base feature allows businesses to provide customers with answers to frequently asked questions. The software allows businesses to create a library of articles that customers can access, reducing the number of support requests. It also allows customers to search for articles based on keywords, making it easier for them to find the information they need.
Uhelp’s live chat feature allows businesses to engage with customers in real-time. The software allows businesses to chat with customers through their website or mobile app, making it easy for customers to get the support they need. The live chat feature also allows businesses to monitor and track customer conversations, ensuring that all support requests are addressed promptly.
Uhelp’s reporting feature provides businesses with insights into their customer support operations. The software allows businesses to track key performance indicators such as response time, resolution time, and customer satisfaction. This data can help businesses identify areas for improvement and make data-driven decisions to improve customer support operations.
Benefits of Uhelp
Improved Customer Satisfaction
Uhelp helps businesses provide prompt and efficient customer support, leading to improved customer satisfaction. The software allows businesses to manage customer support requests efficiently, reducing response times and ensuring that all support requests are addressed promptly.
Uhelp’s ticket management system allows businesses to prioritize and assign support requests efficiently, improving team productivity. The software also allows team members to collaborate and communicate on tickets, ensuring quick resolution and reducing the need for follow-up.
Reduced Support Costs
Uhelp’s knowledge base feature allows businesses to reduce the number of support requests by providing customers with answers to frequently asked questions. This reduces the workload on support teams, leading to reduced support costs.
Uhelp is a cloud-based software that allows businesses to scale their customer support operations easily. The software can handle a high volume of support requests, making it ideal for businesses of all sizes.
Advantages of Uhelp over other Helpdesk Support Ticketing Systems
Easy to Use
Uhelp’s user-friendly interface makes it easy for businesses to manage customer support requests. The software’s intuitive design ensures that team members can quickly learn and navigate the system.
Uhelp allows businesses to customize the software to their specific needs. The software allows businesses to create custom ticket fields, workflows, and automations, ensuring that the software meets the unique needs of the business.
Uhelp integrates with other business tools such as CRMs, email marketing software, and project management software. This integration allows businesses to streamline their operations and improve productivity.
In conclusion, Uhelp is a comprehensive helpdesk support ticketing system that provides businesses with all the tools they need to deliver exceptional customer support. The software’s features, benefits, and advantages make it an ideal solution for businesses of all sizes. With Uhelp, businesses can improve customer satisfaction, increase productivity, and reduce support costs.
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agent role.
Email : firstname.lastname@example.org
Advanced Features of the Uhelp Application
• Roles Management
• Envato Support System
• Custom Fields
• Business Hours
• Live Notifications
• Agent name Privacy
• Ticket/Replies Restriction
• Trashed Tickets
• Ticket History/Timeline
• Knowledge Base
• Employee Groups
• Single/Multiple Assign
• Self asssign
• Projects Management
• Enhanced Security
• Login as Customer
• Custom CSS & JS
• External Chat
• Captcha Security
• Customer’s Import
• Employee’s Import
• Project’s Import
• Multiple Delete
• Admin/Employee Note
• Google Analytics
• Customer IP Address
• Force SSL
• Social Logins
• Envato Login
• Gmail Login
• Facebook Login
• Twitter Login
• File Uploads management
• Automation Functions
• Custom Notifications
• Custom Announcement
• Ticket to Article
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating’s
• Auto Reload
• Infinity Scrolling
IMPORTANT NOTE :
You need to must have sufficient expertise to use the item. Free installation support is not available..As per Support policy Installation & Update Support not included. For one time installation or update charges $80.
Php Software Version = 8 or above 8 (Used in the application 8.0.2).
The application does not support below 8 php version
SOURCES : All images are just used for DEMO Purpose Only. They are not part of the template and NOT included in the final purchase files.
Is Uhelp suitable for small businesses?
Yes, Uhelp is suitable for businesses of all sizes, including small businesses.
Does Uhelp provide reporting and analytics?
Yes, Uhelp provides businesses with insights into their customer support operations, including key performance indicators such as response time, resolution time, and customer satisfaction.
Can Uhelp be customized to meet the unique needs of a business?
Yes, Uhelp allows businesses to customize the software to their specific needs, including custom ticket fields, workflows, and automations.
Does Uhelp integrate with other business tools?
Yes, Uhelp integrates with other business tools such as CRMs, email marketing software, and project management software.
Does Uhelp provide live chat support?
Yes, Uhelp provides businesses with a live chat feature that allows them to engage with customers in real-time.
Version V.3.1 - Update 18th-March-2023. Updates : 1. Intigrated Open AI Chat GPT in the application. list of the pages where chat gpt is integrated are canned response, email templates,custom notifications, articles, faq’s, announcements and custom pages. 2. Email-to-ticket is updated with file-attachments. Now, users can create email-to-ticket with file attachments. 3. Now, we can create an announcement where we get to choose two colours that apply. 4. The announcement placement and UI also changed to the bottom of the page. 5. Added a new feature, where admin panel users can see all the previous tickets of a specific users. This is integrated in ticket view page and customers list. 6. Superadmin can now edit all the details of the employee. 7. Customers registered through social accounts can now add password to their account and login through customer login form. 8. Added the name of the language that you are translating in language translations page. 9. Now customer are restricted from changing their usernames. 10. Improved the process of verifying an unverified customer. 11. Now superadmin can edit and delete all replies of employees. 12. SuperAdmin can edit all details of employees, like country, timezone and profile picture. 13. Admin panel users can now edit their profile directly in profile section. 14. Now SuperAdmin or Employees with customer access can flag any customer (violated user). And this will visible in ticket view page also in customer details card. 15. Major improvements made to Ticket-To-Article. Now while creating ticket-to-article, user can select the desired comments for the article. 16. When a customer is registered with custom fields, all the custom fields are now shown in customer details page customer profile page. 17. New alert added for SuperAdmin, if SMTP settings are not configured in the application. 18. New alert added for SuperAdmin, if Cronjob settings are not configured in the application. 19. UI fixes. 20. Some Bug fixes. 21. Improved application security. 22. Envato users only: Purchase code encryption issue is resolved. More....
Version V.3.0 - Update 03rd- February-2023. Updates : 1. OTP-based guest email verification. 2. The names of employees working on a ticket will be visible to other employees. 3. Announcements with a customizable first day of the week. 4. A new section "Assign Activity" is added in ticket information page where complete "Ticket-Timeline" or "Ticket-History" is available. 5. Added only Social Logins page. 6. Rating Page for users after the ticket is closed. 7. Reset Employee Passwords in the Admin Panel. 8. The application's maintenance mode has been updated. 9. "Customer Login" and "Customer Registration" Enable/Disable Toggle has been added to the Admin Panel. 10. Notification sound on every notification for admin panel users and customers. 11. Employees will now get e-mails regarding each ticket. 12. Create Canned Responses for faster replies with dynamic variables. 13. Multiple Super Admins can now be created. 14. Designating different dashboards for various employees. 15. Employees can now "Self assign" a ticket. 16. Assign a single ticket to multiple employees. 17. Send an email and notification the administrator and employee when a ticket is assigned, closed, overdue, or on hold. 18. Added a print-ticket option to the customer panel and export as a pdf. 19. No access to the application using a fake e-mail(Spam email security improved). 20. Suspended tickets go into disabled mode until they are un-suspended. 21. The "Trashed Tickets" menu is added to the admin panel with auto delete. 22. Ticket-To-Article conversion feature added to employees' and admin panel. 23. Added a Clear Cache button to the Admin Dashboard. 24. Custom fields have been added to the create ticket and registration pages. 25. Live notifications for Admin, Employees, & Customers. 26. CC option for tickets while creating tickets. 27. Deleting inactive customers after a fixed time-period(by admin). 28. Assigned tickets or self-assigned tickets are not accessible by other employees. 29. Captcha enabled admin login has been added. 30. Departments menu added to the admin dashboard. 31. Importing Customers' List to the Application 32. The application includes an in-built language converter with LTR and RTL converter. (Manual Languages removed from previous update) 33. Business Hours or Support Hours is now displayed on customer panel. 34. Updated reports page with two new charts(Ticket priority chart, Knowledge-Base chart) and added Ratings for Employees. 35. Admin can delete employee ratings given by customer. 36. Time on admin dashboard will change dynamically now. 37. Limited Characters in "Ticket Title" in "Create Ticket". 38. Support-Team Name Privacy. 39. Skip rating page link for customers if needed. 40. Summer note text in the ticket reply page will be saved until replied. 41. Announcement can now be added only on specific day/days of the week. 42. Admin can decide to whom they want to show the announcement (registered, non-registered, and all users). 43. Added purchase code encryption (Envato only). 44. Users with the role Super admin can edit recent replies of other employees. 45. Ticket attachments now have a new view & with view & download buttons. 46. Article views count can be hidden. 47. Now Admin can restrict customers from creating multiple tickets. 48. Admins can restrict their customers from replying to ticket continuously. 49. An email will be sent to super admin when a note is added to the ticket. 50. Added all the Envato settings under Envato menu. 51. Files uploaded while creating a ticket or in ticket conversation have a default view, with view and download buttons. 52. Added customer ticket delete permission in ticket settings. 53. Side-menu to Icon-Side-Menu toggle has been added to the Admin Panel 54. Added Domain list to security settings in admin panel to block or allow specific domain emails. 55. Documentation is updated. || SECURITY UPDATES || 56. Customer Ticket URL is protected. 57. Guest Ticket URL is protected. 58. Tickets' attachments are also protected. 59. Localhost installation is blocked. || IMPROVEMENTS || 60. "Feature Box" in "Landing Page Settings" has a new feature of including a URL to the feature box. 61. The ability to auto-generate passwords in the profile settings page for both the Employee and user panels has been added. 62. The Category Delete option is added. A category can now be deleted. 63. The Delete-Group option is added in the groups list. The specific group can now be deleted. 64. The Cookie image is added (the Cookie notice is implemented with the image). 65. Answered tickets gets a background colour of green in the Admin and Customer panels respectively. Un-answered tickets are as usual with the default theme background. 66. Implemented "Country" list in the customer profile section. 67. "Time Zone" List implemented in the Customer Profile Section. 68. "Notification" delete feature is added in the Notifications section. 69. The UI on the Login, Register, and Forgot Password pages has been updated. The Captcha UI was also updated. 70. A new page(All-Notifications) is designed for customers to see all their notifications, just like admins and employees. 71. The user interface on the All-Notifications page has been updated. Day-wise notification grouping is also implemented. The status of the tickets is also visible in the All-Notifications page. The manual filter option is also added to fetch the ticket based on status, and manual search is also integrated. 72. FAQs with "Group Title" are implemented. 73. "Delete-ticket" button added to the Ticket-Information page. 74. Customers can delete their profiles themselves. The Admin controls whether or not customers can delete their profiles. 75. If the guest closes the ticket window/tab (in progress/closed/on-hold), to get access to that ticket again, the guest requires an OTP to unlock the ticket page(same guest). Guest OTP Authentication is implemented to view the ticket. 76. UI in the Create Role & Permissions page is changed completely. Permissions are grouped based on the parent menu. 77. In edit employee details, if role selected is super admin, by default Admin Dashboard will be selected. 78. When the category is changed from the ticket view page, a mail is sent to the group members assigned to that category. 79. Updated date and time format in ticket conversations for admin panel users only. 80. Blocked installation on local machines. Now you cannot use application on localhost. 81. The application will now work with and without www. 82. Added a bunch of new permissions in the roles and permissions page. 83. Announcement UI on the landing, login and register pages is updated. 84. Minor changes in the Captcha Settings page. 85. Ticket notes added by any employee can be deleted by the Super admin. 86. Captcha settings page is updated. 87. Minor UI fixes. 88. Minor bug fixes.
Version V.1.2.2 - Update 10th-August-2022. Updates : 1. IMPORTANT UPDATE : A few files were updated in order to improve the security of our "Uhelp" application.
Version V.1.2.1 - Update 29th-April-2022. Updates : 1. Update: On the Email to tickets page, IMAP Password field updated. Visible to hidden format. 2. Update: On the Email setting page, Mail Password field updated. Visible to hidden format. 3. Update: On General Setting page, Select time format is updated. 4. Update: Language dropdown style updated. 5. Gender field is removed. 6. Minor bugs are fixed. 7. Added: Two more language is added (vietnamese and czech).
Version V.1.2 - Update 27th-April-2022. Updates : 1. Added: A new menu "Categories" with two sub-menus, "category" and "subcategory", are added in the Admin Panel (New Feature). 2. Added: A New "Create Page" Button is added in" Pages" page. 3. Added: A New "Delete icon" Button is added in" Pages" page. 4. Added: A New Section added in "General Setting" terms of service custom "Page URL" . 5. Added: A New Section added in "General Setting" custom "Global Date & Time" format. 6. Added: A new function is added named "Envato Expired On". 7. Added: A new function is added named "Purchase code enable to agent". 8. Added: A new function is added named "Default Login". 9. Updated: In "Admin Panel/App Setting/Social Logins & Secruity Setting" design view is updated. 10. Implemented: In Category Page is implemented in modalpopup 11. Implemented: Guest Ticket is implemented, when guestuser to create a ticket it will send a otp to request email 12. Updated: The article url is changed to seo-friendly. 13. Updated: The category url is changed to seo-friendly. 14. Added: The "Max File Upload" option has been added to the ticket settings page. 15. Added: Five more languages is added to the language list. 16. Added: One more email template is added to the email template page with the name "Guest Verification". 17. Added: On the category list page, one more column is added to the table list. 18. Added: On the sticky, a ticket for guest viewing was applied. 19. Added: On the sticky, a ticket for Customer viewing was applied. 20. Added: On the customer panel in the ticket view page, Added a new button named "Create Ticket." 21. Added: Create a ticket-related page and add article page. Your data will be stored locally. 22. Updated: Documentation 23. Fixed: Minor UI Issues Fixed
Version V.1 - Update 18th-March-2022. Updates : 1. Added: A new menu "Envato" with two sub-menus, "Envato API Token" and "Envato License Verification", are added in the Admin Panel (New Feature). 2. Added: A new menu "App Info" with a sub-menu "App Purchase Code" has been added in the Admin Panel (New Feature). 3. Added: Added Canned Responses in the Admin Panel (New Feature). 4. Added: A New "Envato Api Assign" Button is added in" Category List" page. 5. Added: On the "Ticket View" page of the Customer Panel, Added a "solved" radio button feature (New Feature). 6. Added: Added a "Private Mode" radio check box in the Admin Panel/knowledge/Articles, "New Article" and "Edit Article" pages (New Feature). 7. Added: Added "Private Mode" radio check box and "Status" switch in Admin Panel/Landing Page Settings/FAQ's, "Add New FAQ" and "Edit FAQ" pop-up pages (New Feature). 8. Added: Eight ( more language are added : Danish, French, German, Hindi, Portuguese, Russian, Spanish, and Turkish 9. Updated: In Admin Panel/App Setting/General Setting, the "App Title & Logos" section design view is updated. 10. Updated: Documentation 11. Fixed: Group List bug in Admin Panel/Groups 12. Fixed: Minor UI Issues Fixed
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